Evening Concierge & Guest Services Specialist

FirstService Residential; Charlotte (NC); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Full comprehensive benefits

Time off benefits

401k with company match

Occasional travel for training

Job summary

FirstService Residential seeks a Concierge Associate to deliver exceptional customer service and support building operations. You will greet residents and visitors, manage access control, and assist with clerical tasks using Word and Excel.

The role requires monitoring the building, maintaining logs, and supporting safety procedures while handling daily administrative duties. A flexible schedule and on-site presence are expected.

Qualifications

• Experience in delivering exceptional customer service.
• Ability to greet residents and monitor entries/exits.
• Familiarity with building access control procedures and emergency protocols.

Responsibilities

• Provide extraordinary customer service to residents and guests.
• Meet and greet residents; check in guests and service providers.
• Understand and respond to emergency procedures and monitor access systems.

Skills

Customer service

Communication

Time management

Outlook

Word

Excel

Emergency procedures

Access control

Log maintenance

Building monitoring

Physical fitness

Tools

Outlook

Word

Excel

Job description

FirstService Residential seeks a Concierge Associate to deliver exceptional customer service and support building operations. You will greet residents and visitors, manage access control, and assist with clerical tasks using Word and Excel.

The role requires monitoring the building, maintaining logs, and supporting safety procedures while handling daily administrative duties. A flexible schedule and on-site presence are expected.