Resident Concierge & Security Desk Associate

FirstService Residential; Town of Florida (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Full benefits

401k with match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate in New York. You will work independently, greet residents, and handle guests, service providers, and access control while maintaining logs and reports.

Ideal candidates have strong communication, customer service, and multitasking abilities, with 2–3 years of business experience and a high school diploma or equivalent. The role involves safety procedures and occasional long hours or weekend shifts.

Qualifications

• High school diploma or equivalent preferred.
• College-level courses in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Computer literacy with information systems hardware/software preferred.
• Strong written and verbal communication skills required.
• Multilingual abilities are desirable.
• Strong customer service and interpersonal skills required.
• Ability to lift 30–50 lbs as needed.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Computer literacy

Written communication

Verbal communication

Business experience

Hospitality knowledge

Education

High school diploma or equivalent

College courses in business or hospitality

Tools

Information systems

Job description

FirstService Residential is seeking a Front Desk Associate in New York. You will work independently, greet residents, and handle guests, service providers, and access control while maintaining logs and reports.

Ideal candidates have strong communication, customer service, and multitasking abilities, with 2–3 years of business experience and a high school diploma or equivalent. The role involves safety procedures and occasional long hours or weekend shifts.