Residential Concierge: Personal Guest Services

FirstService Residential; Boynton Beach (FL); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

401k with company match

Dental and Vision

Occasional travel

Job summary

FirstService Residential seeks a part-time resident services coordinator to assist residents with information and services, screening messages, and coordinating approved vendors. You will manage calendars, respond to inquiries, and help residents access services while maintaining privacy and high standards of service.

The role emphasizes dependable attendance, strong interpersonal skills, and the ability to adapt to evolving resident needs, with AEDT awareness and safety procedures as part of

Qualifications

• High school diploma or equivalency preferred.
• Two (2) or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Computer literacy: Word, Excel spreadsheets, and e-mail.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Must be punctual and reliable.

Responsibilities

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Maintains accurate guest suite calendar and assists residents in making guest suite reservations using the Connect Resident Portal.
• Inspects guest suites before guests check-in to ensure that they are being properly cleaned and stocked and identify any issues that need to be addressed before a check-in.
• Inspects guest suites after check-out to inspect for any damage or missing items.
• Processes resident payments accurately in ClickPay.
• Learns and understands building emergency procedures and knows how to execute them quickly and correctly.
• Documents all incidents and important shift info in Teams message board for other staff to review.
• Delivers packages and food deliveries to residents’ vestibules.
• Additional duties provided by management.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Email management

Attention to detail

Bilingual

Education

High school diploma or equivalency

Tools

Microsoft Word

Microsoft Excel

Email clients

Job description

FirstService Residential seeks a part-time resident services coordinator to assist residents with information and services, screening messages, and coordinating approved vendors. You will manage calendars, respond to inquiries, and help residents access services while maintaining privacy and high standards of service.

The role emphasizes dependable attendance, strong interpersonal skills, and the ability to adapt to evolving resident needs, with AEDT awareness and safety procedures as part of