Resident Experience & Security Coordinator

FirstService Residential; Town of Florida (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k with company match

Paid holidays

Job summary

FirstService Residential in New York seeks a versatile front desk supervisor to ensure guest services and safety across properties. The role emphasizes adaptability, leadership, and strong communication while maintaining high standards of service.

You will handle shift coverage, ensure policy adherence, and respond to emergencies promptly. A hospitality-focused background and MS Office skills are preferred, with eligibility for full benefits.

Qualifications

• High school diploma or equivalency required.
• Bachelor’s degree from a four (4) year college or University in Hospitality Management preferred.
• Two (2) to three (3) years of supervisory experience preferred.
• Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.
• Adheres to company policy in all assigned Properties.
• Needs to have a reliable form of transportation and communication.
• While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must always be displayed.
• When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must always be adhered to. Any safety issues must be brought to the attention of the Property Manager immediately.
• Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately.
• Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision.
• Responds to emergency situations in a timely and efficient manner within two hours of notification.
• Reports all complaints/issues to The Director of Operations/Front Desk Coordinator.
• On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays.
• May be assigned other duties and responsibilities as required.

Skills

Leadership

Time management

Communication

Customer service

Attention to detail

Multilingual

MS Office

Education

High school diploma

Bachelor’s degree in Hospitality Management

Tools

MS Excel

MS Word

MS Outlook

Job description

FirstService Residential in New York seeks a versatile front desk supervisor to ensure guest services and safety across properties. The role emphasizes adaptability, leadership, and strong communication while maintaining high standards of service.

You will handle shift coverage, ensure policy adherence, and respond to emergencies promptly. A hospitality-focused background and MS Office skills are preferred, with eligibility for full benefits.