Live-Onsite Night Service Agent – On-Call

Extended-Stay-Hotel; Madison (WI); On-site; USD 9,100 - 13,000; Part time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam

Job summary

Extended Stay America in Madison, WI is seeking a Night Service Representative (Part Time) to respond to overnight guest needs and on-call service issues. The position includes bedding and registration tasks, key control, and basic bookkeeping.

Eligible for lodging in a provided guest room while on the overnight on-call schedule. Responsibilities include managing guest check-ins/outs, safety reporting, and responding to emergencies.

Qualifications

• Read and interpret safety rules and procedures.
• Document events in writing and prepare routine correspondence.
• Operate the hotel mobile phone and computers.
• Speak effectively before groups of customers in English.

Responsibilities

• Attend to guests on call notification from outside service agent for check-ins and emergencies.
• Safeguard hotel keys and log keys in and out.
• Process limited guest check-ins/check-outs and registrations when needed.
• Assist with guest directions, hours of operation, and local information.
• Perform bookkeeping activities and post payments to guest folios when necessary.
• Maintain proficiency in hotel systems and procedures.
• Respond to emergencies and coordinate with first responders as needed.
• Cover other nearby hotel locations if staffing requires.
• Follow all safety and security policies and procedures.

Skills

English proficiency

Customer service

Time management

Problem solving

Communication

Professionalism

Self-starter

Education

High school diploma or GED

Tools

Hotel PMS system

Microsoft Office Suite

Job description

Extended Stay America in Madison, WI is seeking a Night Service Representative (Part Time) to respond to overnight guest needs and on-call service issues. The position includes bedding and registration tasks, key control, and basic bookkeeping.

Eligible for lodging in a provided guest room while on the overnight on-call schedule. Responsibilities include managing guest check-ins/outs, safety reporting, and responding to emergencies.