Night Patient Access Specialist — Front Desk & Verifications

Mercy; Joplin (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy is seeking a Patient Access Representative to serve as the first point of contact, delivering compassionate, high-standard customer service and representing Mercy’s mission and service standards.

The role involves facilitating patient entry into Mercy facilities, including scheduling, registration, benefit verification, and financial clearance, with emphasis on accuracy and knowledge of insurance rules.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule and register patients for Mercy facilities.
• Verify benefits, pre-certification, and financial clearance including pre-visit collection.
• Ensure accurate patient data entry into the system and maintain data quality.
• Maintain knowledge of insurance carriers, Medicare guidelines, and accreditation requirements.

Skills

Customer service

Clerical experience

Attention to detail

Telephone etiquette

Communication skills

Education

High School diploma

Some college

Tools

Computer systems

Job description

Mercy is seeking a Patient Access Representative to serve as the first point of contact, delivering compassionate, high-standard customer service and representing Mercy’s mission and service standards.

The role involves facilitating patient entry into Mercy facilities, including scheduling, registration, benefit verification, and financial clearance, with emphasis on accuracy and knowledge of insurance rules.