Patient Access Specialist - Compassionate Front Desk

Mercy; Oklahoma City (OK); On-site; USD 34,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, representing Mercy with exceptional customer service and compassion. You will facilitate patient entrance, scheduling, registration, and financial clearance while maintaining accurate records and knowledge of insurance, Medicare guidelines, and accreditation standards.

The role requires 1–3 years of clerical and customer service experience, a high school diploma, and strong communication and

Qualifications

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.

Responsibilities

• Schedule appointments and patient registrations.
• Verify benefits and pre-certification for financial clearance.
• Ensure accuracy of patient data in records.
• Assist with insurance inquiries and pre-visit processes.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Phone etiquette

Education

High School diploma

Some college

Tools

10-key calculator

Computer systems

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, representing Mercy with exceptional customer service and compassion. You will facilitate patient entrance, scheduling, registration, and financial clearance while maintaining accurate records and knowledge of insurance, Medicare guidelines, and accreditation standards.

The role requires 1–3 years of clerical and customer service experience, a high school diploma, and strong communication and