Night Patient Access Specialist | Compassionate Intake

Mercy; St. Louis (MO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, providing outstanding customer service and accurate data entry. The role includes scheduling, registration, benefit verification, pre-certification, and financial clearance.

The ideal candidate has 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a high school diploma (some college helpful).

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule, register, verify benefits, pre-certify and secure financial clearance.
• Ensure accurate patient data is captured and populated into records.
• Explain financial responsibilities, payment options, and available assistance to patients.

Skills

Customer service

Telephone etiquette

Detail oriented

Organizational skills

Education

High School diploma

Some college

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, providing outstanding customer service and accurate data entry. The role includes scheduling, registration, benefit verification, pre-certification, and financial clearance.

The ideal candidate has 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a high school diploma (some college helpful).