Night Patient Access & Reimbursement Liaison

Krystal Biotech; Kailua (HI); A distancia; USD 75.000 - 125.000; Jornada completa

Descripción de la vacante

Krystal Biotech in the United States is seeking a Patient Access Liaison to educate patients, caregivers, and healthcare staff on payer requirements and access processes. This field-based role covers reimbursement, distribution, and non-medical educational support for patients receiving gene therapies.

You will build trusted relationships with patients, families, and site staff, coordinate visits, and collaborate with specialty pharmacies and distributors.

Formación

• 5+ years of experience in patient services, field reimbursement, biopharma sales or account management.
• Experience directly with patients/families providing education and access support.
• Scientific background and ability to learn product and disease information.
• Willingness to travel 30–50% and work in a team environment.

Responsabilidades

• Support patients with accessing treatment by educating the patient and office staff about payer access and insurance processes.
• Assist patients and staff with locating sites of care options closer to home and options for home dosing.
• Navigate office and SOC staff to identify personnel who support coverage and access needs.
• Provide education on affordability assistance options including copay programs and PAP.
• Provide non-medical, educational support on what to expect when initiating therapy.
• Prepare patients and help coordinate next appointment and treatment.
• Develop trusted relationships with patients and caregivers by engaging via phone, text, email, virtual or in-person connections.
• Provide proactive education to large centers, community prescribers and sites of care on billing and coding requirements.
• Work compliantly within Krystal patient CRM/Workflow system to document case progress, complete tasks, and overall case management.

Conocimientos

Patient access

Reimbursement knowledge

Communication skills

Travel flexibility

Cross-functional collaboration

Descripción del empleo

Krystal Biotech in the United States is seeking a Patient Access Liaison to educate patients, caregivers, and healthcare staff on payer requirements and access processes. This field-based role covers reimbursement, distribution, and non-medical educational support for patients receiving gene therapies.

You will build trusted relationships with patients, families, and site staff, coordinate visits, and collaborate with specialty pharmacies and distributors.