Rare-Disease Patient Access Navigator

Krystal Biotech; California; Hybrid; USD 85,000 - 125,000; Full time

Job summary

Krystal Biotech is seeking a Patient Access Liaison to support reimbursement, distribution, and non-medical education for patients and caregivers in a field-based role. This role involves educating patients, caregivers, and healthcare providers on access requirements and authorization processes.

This position collaborates with specialty pharmacies and site staff to ensure timely access, ongoing adherence, and coordination of next steps across a regional territory.

Qualifications

• 5+ years of experience in patient services, field reimbursement, biopharma sales or account management with direct patient education and access support.
• Familiarity with HIPAA guidelines and FDA regulations.
• Strong communication skills and ability to educate patients, caregivers, and providers.
• Ability to travel 30–50% and work in a field-based role across multiple sites.
• Orphan or Rare disease experience preferred or related exposure.

Responsibilities

• Educate patients and office staff about payer access and insurance processes and authorization requirements.
• Help patients find sites of care closer to home and explore home dosing options.
• Navigate office and SOC staff to engage the correct personnel for coverage and access needs.
• Provide education on affordability options including copay assistance and PAPs.
• Coordinate with therapy initiation, scheduling, and follow-up reminders to support adherence.
• Document case progress and activities in Krystal patient CRM/Workflow system.

Skills

Patient services experience

HIPAA knowledge

FDA regulations knowledge

Communication skills

Field-based readiness

Travel readiness

Education

BS/BA degree

Job description

Krystal Biotech is seeking a Patient Access Liaison to support reimbursement, distribution, and non-medical education for patients and caregivers in a field-based role. This role involves educating patients, caregivers, and healthcare providers on access requirements and authorization processes.

This position collaborates with specialty pharmacies and site staff to ensure timely access, ongoing adherence, and coordination of next steps across a regional territory.