Field-Based Patient Access Liaison

Krystal Biotech; Alaska; On-site; USD 70,000 - 90,000; Full time

Job summary

Krystal Biotech is seeking a Patient Access Liaison to educate patients and caregivers on payer access, prior authorization, and alternative options, while coordinating with healthcare providers and sites of care.

The role is field-based with travel up to 50%, supports sites and distributors, and requires strong communication, relationship-building, and the ability to navigate payer processes for access to genetic medicines.

Qualifications

• 5+ years of experience in patient services, field reimbursement, biopharma sales or account management.
• Scientific background and ability to learn product information.
• Ability to travel between 30%-50%.

Responsibilities

• Support patients with accessing treatment by educating the patient & office staff about payer access & insurance processes, including specific payer requirements for authorization.
• Assist patients & office staff with finding sites of care options closer to their home and options for home dosing.
• Navigate office and SOC staff to identify the appropriate personnel who support the patient with coverage and access needs.
• Provide education on affordability assistance options including copay assistance, PAP, and other options.
• Provide non-medical, educational support including what to expect when initiating therapy.
• Prepare patients and help coordinate the next appointment and treatment.
• Develop trusted relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections.
• Provide proactive education to large centers, community prescribers and sites of care, product procurement options and billing/coding requirements.
• Work compliantly within Krystal patient CRM/Workflow system to document case progress and tasks.

Skills

Patient services

Field reimbursement

Biopharma sales

Account management

Job description

Krystal Biotech is seeking a Patient Access Liaison to educate patients and caregivers on payer access, prior authorization, and alternative options, while coordinating with healthcare providers and sites of care.

The role is field-based with travel up to 50%, supports sites and distributors, and requires strong communication, relationship-building, and the ability to navigate payer processes for access to genetic medicines.