Field-Based Patient Access Liaison

Krystal Biotech; Hydaburg (AK); A distancia; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Krystal Biotech seeks a field-based Patient Access Liaison to educate patients and caregivers on payer access, prior authorization, and non-medical aspects of therapy. You will partner with healthcare providers, sites of care, and specialty distributors to support timely access to our genetic medicines.

Travel 30–50% is required as you cover assigned regions, build trusted relationships, and ensure ongoing adherence while navigating reimbursement and distribution networks within a

Formación

• 5+ years of experience in patient services, field reimbursement, biopharma sales or account management.
• Minimum 1 year working directly with patients/families providing education and access support.
• Scientific background and ability to learn product and disease information.
• Ability to travel between 30% and 50%.
• Ability to work in team environment and manage communication with internal teams and partners.

Responsabilidades

• Support patients with accessing treatment by educating patient and office staff about payer access and insurance processes.
• Assist patients and office staff with finding sites of care options closer to home and options for home dosing.
• Navigate office and SOC staff to identify appropriate personnel who support patient coverage and access needs.
• Provide education on affordability assistance options including copay assistance and patient assistance programs (PAP).
• Provide non-medical educational support including what to expect when initiating therapy.
• Prepare patients and help coordinate the next appointment and treatment.
• Develop trusted relationships with patients and caregivers via phone, text, email, virtual or in-person connections.
• Provide proactive education to large centers, community prescribers and sites of care, product procurement options and billing/coding requirements.
• Work compliantly within Krystal patient CRM/Workflow system to document case progress and tasks.

Conocimientos

Patient services

Field reimbursement

Biopharma sales

Account management

Herramientas

CRM system

Descripción del empleo

Krystal Biotech seeks a field-based Patient Access Liaison to educate patients and caregivers on payer access, prior authorization, and non-medical aspects of therapy. You will partner with healthcare providers, sites of care, and specialty distributors to support timely access to our genetic medicines.

Travel 30–50% is required as you cover assigned regions, build trusted relationships, and ensure ongoing adherence while navigating reimbursement and distribution networks within a