Night Operations Manager - Guest Experience

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Competitive Pay

Early Wage Access

Paid Time Off

Room Discounts

Meal Perks

Employee Discounts

Job summary

The Pfister Hotel in Milwaukee is seeking a dynamic Night Manager to oversee overnight operations, act as Manager on Duty, and deliver exceptional guest experiences.

You will resolve guest concerns, lead a hotel team, respond to emergencies, and uphold hotel standards through nightly inspections. This full-time, exempt role offers a salary range of $60,000–$68,000 with comprehensive benefits through Marcus Hotels & Resorts.

Qualifications

• Previous hotel experience required; supervisory or leadership experience preferred.
• Strong customer service skills with the ability to resolve guest concerns professionally.
• Excellent communication skills, both verbal and written.
• Proven problem-solving and conflict resolution abilities in a fast-paced environment.
• Ability to lead and motivate a team, while maintaining professionalism and accountability.
• Strong multitasking and organizational skills with the ability to prioritize competing demands.
• Comfort using hotel technology, computers, and communication systems.

Responsibilities

• Take charge of hotel operations during evening and overnight shifts, serving as the Manager on Duty and ensuring a seamless guest experience.
• Create memorable guest experiences by resolving concerns quickly, professionally, and with a hospitality-first mindset.
• Lead with confidence during emergencies and unexpected situations, making sound decisions that protect guests, team members, and hotel assets.
• Navigate complex guest and team member situations with professionalism, diplomacy, and strong problem-solving skills.
• Champion hotel quality standards through nightly inspections of guest rooms and public areas, ensuring a safe, clean, and welcoming environment.

Skills

Hotel operations

Leadership

Customer service

Communication

Problem solving

Team motivation

Multitasking

Hotel technology

Job description

The Pfister Hotel in Milwaukee is seeking a dynamic Night Manager to oversee overnight operations, act as Manager on Duty, and deliver exceptional guest experiences.

You will resolve guest concerns, lead a hotel team, respond to emergencies, and uphold hotel standards through nightly inspections. This full-time, exempt role offers a salary range of $60,000–$68,000 with comprehensive benefits through Marcus Hotels & Resorts.