Night Operations & Guest Experience Manager

The Marcus Corporation; Milwaukee (WI); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Employee discounts

401(k) employer match

Life insurance

Early wage access

Meal provided per shift

Parking discounts

Job summary

The Pfister Hotel in Milwaukee is seeking a Night Manager to oversee overnight operations and ensure a seamless guest experience. You will be the Manager on Duty, resolving concerns quickly and leading the team with hospitality at the forefront.

Responsibilities include handling emergencies, guiding staff through complex situations, and conducting nightly inspections to uphold the hotel’s high standards.

Qualifications

• Previous hotel experience required; supervisory or leadership experience preferred.
• Strong customer service skills with the ability to professionally resolve guest concerns and create positive experiences.
• Excellent communication skills, both verbal and written.
• Proven problem-solving and conflict resolution abilities in a fast-paced environment.
• Ability to lead and motivate a team, while maintaining professionalism and accountability.
• Strong multitasking and organizational skills with the ability to prioritize competing demands.
• Comfort using hotel technology, computers, and communication systems.

Responsibilities

• Take charge of hotel operations during evening and overnight shifts, serving as the Manager on Duty and ensuring a seamless guest experience.
• Create memorable guest experiences by resolving concerns quickly, professionally, and with a hospitality-first mindset.
• Lead with confidence during emergencies and unexpected situations, making sound decisions that protect guests, team members, and hotel assets.
• Navigate complex guest and team member situations with professionalism, diplomacy, and strong problem-solving skills.
• Champion hotel quality standards through nightly inspections of guest rooms and public areas, ensuring a safe, clean, and welcoming environment.

Skills

Hotel leadership

Customer service

Communication skills

Problem solving

Team motivation

Multitasking

Organizational skills

Technology literacy

Job description

The Pfister Hotel in Milwaukee is seeking a Night Manager to oversee overnight operations and ensure a seamless guest experience. You will be the Manager on Duty, resolving concerns quickly and leading the team with hospitality at the forefront.

Responsibilities include handling emergencies, guiding staff through complex situations, and conducting nightly inspections to uphold the hotel’s high standards.