Night Security & Guest Experience Associate

The Marcus Corporation; Milwaukee (WI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Early Wage Access

Paid Time Off

Self-Parking Discount

401(k) Match

Employee Assistance

Career Growth

Free Meal

Room Discounts

Restaurant Discounts

Health Benefits

Job summary

The Pfister Hotel, part of Marcus Hotels & Resorts—a division of The Marcus Corporation—seeks a security professional to maintain safety across guest areas and assets. The role covers incident response, patrols, and guest assistance in a premier Milwaukee setting.

Ideal candidates bring calm under pressure, strong communication, and a commitment to service. Evening/overnight shifts and up to 50 lb lifts are required.

Qualifications

• High school diploma or equivalent; prior security, hospitality, or public safety experience preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Stay calm under pressure and handle multiple priorities in emergencies.
• Strong report-writing and documentation skills.
• Basic computer proficiency to operate CCTV and access-control systems.
• Professionalism, confidentiality, teamwork, and guest service commitment.
• Ability to work evenings/overnights and lift up to 50 pounds.

Responsibilities

• Maintain a safe and secure environment for guests, associates, visitors, and assets.
• Respond to security incidents and emergencies with sound judgment.
• Inspect guest areas, public spaces, and life-safety equipment for risks.
• Operate CCTV, alarms, access control, radios, and security devices.
• Investigate incidents and document findings with reports.
• Support emergency preparedness and coordinate with responders.
• Provide guest service by assisting directions, escorts, and lost items.

Skills

Calm under pressure

Communication skills

Teamwork

Education

High school diploma

Tools

CCTV systems

Access control

Incident reporting

Job description

The Pfister Hotel, part of Marcus Hotels & Resorts—a division of The Marcus Corporation—seeks a security professional to maintain safety across guest areas and assets. The role covers incident response, patrols, and guest assistance in a premier Milwaukee setting.

Ideal candidates bring calm under pressure, strong communication, and a commitment to service. Evening/overnight shifts and up to 50 lb lifts are required.