Night Manager

The Pfister Hotel; Milwaukee (WI); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) match

Early wage access

Complimentary meals

Job summary

The Pfister Hotel in Milwaukee is seeking a dynamic Night Manager to oversee overnight operations and deliver exceptional guest experiences. You will manage hotel operations, address guest concerns, and ensure a safe, seamless, and memorable stay for guests and team members.

As Manager on Duty during evening hours, you will lead operations, resolve issues with hospitality-first mindset, and coordinate responses during emergencies while maintaining high service standards.

Qualifications

• Previous hotel experience required; supervisory or leadership experience preferred.
• Strong customer service skills with the ability to professionally resolve guest concerns and create positive experiences.
• Excellent communication skills, both verbal and written.
• Proven problem-solving and conflict resolution abilities in a fast-paced environment.
• Ability to lead and motivate a team, while maintaining professionalism and accountability.
• Strong multitasking and organizational skills with the ability to prioritize competing demands.
• Comfort using hotel technology, computers, and communication systems.

Responsibilities

• Oversee hotel operations during overnight shifts as Manager on Duty and ensure a seamless guest experience.
• Resolve guest concerns quickly, professionally, and with a hospitality-first mindset.
• Lead with confidence during emergencies and unexpected situations, making sound decisions to protect guests, team members, and hotel assets.
• Navigate complex guest and team member situations with professionalism, diplomacy, and strong problem-solving skills.
• Champion hotel quality standards through nightly inspections of guest rooms and public areas, ensuring a safe, clean, and welcoming environment.

Skills

Customer service

Leadership

Communication

Problem solving

Team motivation

Multitasking

Hotel technology

Tools

PMS software

Job description

Description

The Pfister Hotel is seeking a dynamic Night Manager to oversee overnight operations and provide exceptional guest experiences. You will manage hotel operations, address guest concerns, and ensure a safe, seamless, and memorable experience for both guests and team members.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

What you will be doing

• Take charge of hotel operations during evening and overnight shifts, serving as the Manager on Duty and ensuring a seamless guest experience.
• Create memorable guest experiences by resolving concerns quickly, professionally, and with a hospitality-first mindset.
• Lead with confidence during emergencies and unexpected situations, making sound decisions that protect guests, team members, and hotel assets.
• Navigate complex guest and team member situations with professionalism, diplomacy, and strong problem-solving skills.
• Champion hotel quality standards through nightly inspections of guest rooms and public areas, ensuring a safe, clean, and welcoming environment.

Position Requirements

• Previous hotel experience required; supervisory or leadership experience preferred.
• Strong customer service skills with the ability to professionally resolve guest concerns and create positive experiences.
• Excellent communication skills, both verbal and written.
• Proven problem-solving and conflict resolution abilities in a fast-paced environment.
• Ability to lead and motivate a team, while maintaining professionalism and accountability.
• Strong multitasking and organizational skills with the ability to prioritize competing demands.
• Comfort using hotel technology, computers, and communication systems.

What's in it for you

• Health Insurance eligible after 30 days of employment, with company-paid Life Insurance
• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, and 401(k) employer match
• Access to Employee Assistance Programs
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

Job Type: Salary, Exempt

Pay Rate

$60,000-$68,000 based on experience

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an Equal Opportunity Employer.