Night Operations Lead

Lowe's; Boiling Springs (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

Lowe's in Boiling Springs, SC seeks an experienced Front-End / Night Operations Department Supervisor to lead store teams and drive customer service excellence. The role covers front-end checkout, returns, customer interactions, payroll closeout, and daily safety practices.

The ideal candidate will coach staff, monitor performance metrics, ensure optimal staffing, and collaborate with cross-functional teams to maintain inventory integrity and shrink control.

Responsibilities

• Team leadership and staffing to meet customer demands, redeploying as needed
• Participate in interviews and input into selection decisions for new associates
• Connect daily with the team to understand challenges and elevate issues
• Provide open feedback and coaching, partnering with ASM for disciplinary action
• Encourage ideas and best practices for outstanding customer service and support activities
• Empower others to make decisions with guidance when needed
• Provide recognition for goals and effective behaviors
• Foster associate growth and development through coaching and regular feedback
• Identify associate relations concerns and escalate to senior management or HR
• Oversee and drive front-end operational efficiencies (checkouts, returns, overrides, till audits, PUIS Desk)
• Ensure headcount is allocated across checkout and admin areas (Garden, Pro, Front registers, Customer Service)
• Research shortages or overages, handle cash deposits and register pulls/loans
• Monitor Customer Service desk activity and provide support as needed
• Perform payroll closeout process
• Adhere to additional duties as assigned
• Oversee back-end operational activities (receiving, stocking, freight flow, area recovery, delivery staging)
• Ensure back-end operations do not impact customer experience and store floor remains clear
• Drive completion of activities for efficient product disbursement from receiving to sales
• Ensure planograms compliance and stock fronting, maintaining neat aisles
• Support efficient and safe delivery processes (pick and stage)
• Night Operations supervision duties during overnight shifts

Job description

Lowe's in Boiling Springs, SC seeks an experienced Front-End / Night Operations Department Supervisor to lead store teams and drive customer service excellence. The role covers front-end checkout, returns, customer interactions, payroll closeout, and daily safety practices.

The ideal candidate will coach staff, monitor performance metrics, ensure optimal staffing, and collaborate with cross-functional teams to maintain inventory integrity and shrink control.