Overnight Retail Operations Leader

Lowe's; Harrisonburg (VA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Lowe’s is seeking a Front-End and Night Operations Supervisor in Harrisonburg to lead both front-end and back-end teams and ensure exceptional customer service. You’ll coach staff, optimize checkout and service flows, and maintain store safety and efficiency.

Responsibilities include supervising associates, coordinating with other departments, and contributing to staffing decisions while upholding Lowe’s standards for performance and customer care.

Qualifications

• High school diploma or GED or equivalent
• Minimum 5 years experience in a retail environment
• Experience directing or supervising teams
• Experience training, mentoring and developing associates
• Experience working cross-functionally
• Proficiency with Microsoft Office Suite
• Ability to obtain sales-related licensure or registration as required by law

Responsibilities

• Oversee front-end department responsibilities and ensure efficient checkout operations, returns processing, and customer service
• Lead night and back-end operations to ensure smooth receiving, stocking, and delivery workflows
• Provide coaching, feedback, and recognition to team members; escalate issues to senior management or HR when needed
• Foster a culture of growth, teamwork, and high standards of customer service
• Ensure safety, security, shrink prevention, and adherence to store policies across shifts
• Assist in recruiting and selecting associates, conducting interviews, and impacting staffing decisions
• Partner with other departments and managers to meet performance metrics and operational goals
• Maintain effective communication with associates and customers to address concerns promptly
• Drive operational excellence through continuous improvement and adherence to SOPs

Skills

Retail environment experience

Team leadership

Supervision of teams

Training and mentoring

Cross-functional collaboration

Microsoft Office

Sales licensure ability

Education

High school diploma or GED

Job description

Lowe’s is seeking a Front-End and Night Operations Supervisor in Harrisonburg to lead both front-end and back-end teams and ensure exceptional customer service. You’ll coach staff, optimize checkout and service flows, and maintain store safety and efficiency.

Responsibilities include supervising associates, coordinating with other departments, and contributing to staffing decisions while upholding Lowe’s standards for performance and customer care.