Department Operations Lead – Front & Back End

Lowe's; West Mifflin (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Lowe's is seeking a Front-End Department Supervisor / Back-End Night Operations Supervisor to lead store teams and ensure smooth daily operations. The role focuses on front-end customer service, checkout efficiency, inventory control, and night-shift operational coverage.

You will mentor associates, monitor safety and policy compliance, and coordinate with store leadership to meet customer needs and store performance goals.

Responsibilities

• Oversees front-end operations: checkouts, returns, overrides, till audits, and pickup in-store activities.
• Ensures appropriate headcount is allocated in each checkout and administrative area (Garden, Pro, Front register areas, Customer Service and Returns Desks, Head Cashier posts, PUIS Desk).
• Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans.
• Monitors Customer Service desk activity and provides support as needed.
• Oversees and drives efficiencies in back-end operations (receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging).
• Ensures products are stocked and fronted according to planograms and keeps aisles neat.
• Drives completion of activities for efficient and safe delivery processes.

Job description

Lowe's is seeking a Front-End Department Supervisor / Back-End Night Operations Supervisor to lead store teams and ensure smooth daily operations. The role focuses on front-end customer service, checkout efficiency, inventory control, and night-shift operational coverage.

You will mentor associates, monitor safety and policy compliance, and coordinate with store leadership to meet customer needs and store performance goals.