Night Operations Leader — Front & Back-End Retail

Lowe's; Charleston (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

Lowe’s is seeking a Department Supervisor to lead front-end and back-end operations in a large retail environment. You will oversee staffing, coaching, and daily performance to ensure exceptional customer service and operational efficiency across departments including checkout, returns, and service desks.

You will drive safety, process compliance, and associate development while coordinating with cross-functional teams to meet demand and implement improvements.

Qualifications

• High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable
• 5 years Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)
• Experience providing direction or supervision to teams (with or without direct report responsibility)
• Experience supporting or participating in the process of training, mentoring and developing associates
• Experience working cross-functionally
• Experience Using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Leads and assigns team members to activities to meet customer demands and ensures staffing coverage
• Participates in interviews and provides input into selection decisions for new associates
• Connects with the team daily to understand challenges and elevates issues as needed
• Provides timely feedback and performance coaching to team members and partners with ASM for disciplinary action when needed
• Encourages sharing ideas and best practices for outstanding customer service and support activities
• Empowers others to make decisions with guidance when necessary
• Recognizes accomplishments and promotes growth through coaching and feedback
• Maintains associate development and training to ensure confidence and competence in roles
• Identifies associate relations concerns and escalates to senior management/HR as needed
• Drives operational excellence and customer service through efficient processes and performance metrics
• Addresses barriers to operations or customer experience and implements timely solutions
• Responds to unexpected events by reprioritizing tasks and maintaining safety and security
• Oversees front-end operations including checkouts, returns, and desk activities to optimize service
• Ensures adequate headcount across checkout and service areas
• Manages cash handling activities and bank deposits
• Monitors Customer Service desk activity and payroll closeout processes
• Assumes other duties as assigned
• Oversees back-end operations including receiving, stocking, and delivery staging
• Ensures floor space remains clear and shelves stocked according to planograms
• Supports safe and efficient delivery processes and overnight operations as MOD
• Provides leadership across store, coaching and ensuring staffing and efficiency
• Walks store to observe interactions and provide in-the-moment coaching
• Ensures Specialty and Pro areas are properly staffed and busy with customer flow
• Shifts associates to high-traffic areas as needed
• Manages response to customer inquiries and incidents at the service desks

Skills

Team leadership

Interviewing decisions

Coaching

Cross-functional collab

MS Office

Operations optimization

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s is seeking a Department Supervisor to lead front-end and back-end operations in a large retail environment. You will oversee staffing, coaching, and daily performance to ensure exceptional customer service and operational efficiency across departments including checkout, returns, and service desks.

You will drive safety, process compliance, and associate development while coordinating with cross-functional teams to meet demand and implement improvements.