Night On-Call Guest Services Associate

Extended Stay America; Madison (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Weekly Pay

401(k) Savings Plan

Vision Insurance

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America in Madison, WI is seeking a Night Service Representative (Part Time) to respond to overnight guest needs when the lobby is closed, ensuring courteous, high‑quality service and guest satisfaction. You may need to respond within 30 minutes to requests such as key/access issues, noise complaints, emergencies, or after-hours check-ins.

This role offers an excellent opportunity to live onsite; a guest room is provided as part of employment and you will be on the overnight

Qualifications

• High school diploma or GED preferred; related experience may be considered.
• Ability to read and interpret safety rules and operating procedures.
• Strong written and verbal English communication skills.

Responsibilities

• Attend to guests by on-call notification for check-ins, emergencies, and noise issues.
• Safeguard and log hotel keys; process limited check-ins/check-outs when needed.
• Maintain familiarity with policies, safety procedures, and hotel systems.
• Provide directions about property amenities and local areas.

Skills

Safety rules

Documentation

English communication

MS Office & PMS

Time management

Problem solving

Education

High School Diploma

Tools

MS Office Suite

Hotel PMS system

Job description

Extended Stay America in Madison, WI is seeking a Night Service Representative (Part Time) to respond to overnight guest needs when the lobby is closed, ensuring courteous, high‑quality service and guest satisfaction. You may need to respond within 30 minutes to requests such as key/access issues, noise complaints, emergencies, or after-hours check-ins.

This role offers an excellent opportunity to live onsite; a guest room is provided as part of employment and you will be on the overnight