Night Guest Services Agent - On-Call & Onsite Lodging

Extended Stay America; Wauwatosa (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offeringDiscount

Job summary

ESA Management, LLC is seeking a Night Service Representative (Part Time) at Extended Stay America in Wisconsin. The role involves overnight on-call responses to guest issues, emergencies, and limited after-hours check-ins, with on-site lodging provided.

The position emphasizes safety, guest service excellence, and effective communication while maintaining hotel operations and key control. Weekly pay and supportive environment are highlighted.

Qualifications

• High school diploma or GED or equivalent.

Responsibilities

• Attend to guests on call for check-ins, emergencies, and noise complaints.
• Maintain control and safekeeping of hotel keys.
• Log and track keys; process limited guest check-ins/check-outs.
• Provide property directions and information as needed.
• Log events and postings; operate hotel systems and reporting.
• Respond to emergencies and communicate with responders when needed.
• Cover other hotels in area if staffing requires.

Skills

Guest services

Key control

Safety procedures

English proficiency

Time management

Communication

Problem solving

Education

High school diploma or GED

Tools

Hotel PMS system

Microsoft Office

Job description

ESA Management, LLC is seeking a Night Service Representative (Part Time) at Extended Stay America in Wisconsin. The role involves overnight on-call responses to guest issues, emergencies, and limited after-hours check-ins, with on-site lodging provided.

The position emphasizes safety, guest service excellence, and effective communication while maintaining hotel operations and key control. Weekly pay and supportive environment are highlighted.