Live-Onsite Night Guest Support Specialist

Extended Stay America, Inc.; Madison (WI); On-site; USD 9,100 - 13,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Progam offering-disount

Job summary

Extended Stay America, Inc. is seeking a Night Service Representative (Part Time) in Madison, WI for overnight on-call support. The role includes guest check-ins/check-outs, handling emergencies, and ensuring service standards while staying on-site in a guest room as part of employment.

You will respond quickly to guest needs, safeguard keys, and coordinate with maintenance and security teams when necessary. Strong English communication and basic computer skills are required.

Qualifications

• Minimum high school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• On-call overnight readiness within 30 minutes of notification.
• Comfort with occasional exposure to busy hotel environments and safety considerations.

Responsibilities

• Attend to guests during check-ins, emergencies, and noise complaints as needed.
• Safeguard hotel keys and manage key logs.
• Assist with limited guest check-ins/check-outs and registration tasks.
• Provide guests with directions, hours of operation, and local information.
• Maintain proficiency in location computer systems and hotel PMS.

Skills

Customer service

English proficiency

Multitasking

Time management

Computer skills

Education

High school diploma / GED

Tools

Hotel PMS system

Microsoft Office Suite

Job description

Extended Stay America, Inc. is seeking a Night Service Representative (Part Time) in Madison, WI for overnight on-call support. The role includes guest check-ins/check-outs, handling emergencies, and ensuring service standards while staying on-site in a guest room as part of employment.

You will respond quickly to guest needs, safeguard keys, and coordinate with maintenance and security teams when necessary. Strong English communication and basic computer skills are required.