Night Member Experience Specialist

Baseline Fitness; Cedar Falls (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Cedar Falls, IA seeks a Customer Service Representative to drive new member sales and deliver an exceptional member experience. You will greet guests, assist with tours and sign-ups, and support front desk operations to ensure a welcoming environment.

The role emphasizes strong customer service, effective communication, and teamwork to resolve issues and maintain a clean, friendly club atmosphere for all members and visitors.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Cedar Falls, IA seeks a Customer Service Representative to drive new member sales and deliver an exceptional member experience. You will greet guests, assist with tours and sign-ups, and support front desk operations to ensure a welcoming environment.

The role emphasizes strong customer service, effective communication, and teamwork to resolve issues and maintain a clean, friendly club atmosphere for all members and visitors.