Member Experience Specialist

Planet Fitness - Baseline Fitness; Cedar Rapids (IA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free Membership for self and one other

Dollars for Scholars Program

Employee Appreciation Program

Health, Dental and Vision Insurance

Short Term Disability Insurance

Advancement Opportunities

Pet Insurance

HSA

Job summary

Planet Fitness - Baseline Fitness in Cedar Rapids is seeking a front desk member services associate. Responsible for new member sales and creating a positive member experience by delivering a superior level of customer service to members, prospective members, and guests.

You will greet potential members, answer calls, conduct tours, assist with sign-ups, cancellations, and account updates, and help maintain a clean club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet prospective members and provide a great customer experience.
• Answer phone calls politely; take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to a supervisor when needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Computer literacy

Job description

Planet Fitness - Baseline Fitness in Cedar Rapids is seeking a front desk member services associate. Responsible for new member sales and creating a positive member experience by delivering a superior level of customer service to members, prospective members, and guests.

You will greet potential members, answer calls, conduct tours, assist with sign-ups, cancellations, and account updates, and help maintain a clean club environment.