Member Experience & Sales Specialist

ComForCare Home Care (Raleigh, NC); Cedar Falls (IA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Cedar Falls, IA is seeking a Customer Service Representative to greet members, handle front desk tasks, answer questions, and assist with tours and sign-ups. You will help with member check-ins, cancellations, account updates, and resolve service issues by routing to the Club Manager or supervisor as needed.

The role emphasizes friendly communication and a positive guest experience.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Job description

Planet Fitness - PF Baseline Fitness in Cedar Falls, IA is seeking a Customer Service Representative to greet members, handle front desk tasks, answer questions, and assist with tours and sign-ups. You will help with member check-ins, cancellations, account updates, and resolve service issues by routing to the Club Manager or supervisor as needed.

The role emphasizes friendly communication and a positive guest experience.