Member Experience Specialist – Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Cedar Rapids (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one “+1”

Team Member Support Team

Health, Dental and Vision Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Cedar Rapids, IA is seeking a Customer Service Representative to deliver exceptional member experiences and support new member sign-ups. You will greet guests, handle front desk duties, answer inquiries, and assist with tours and account updates.

The role emphasizes strong customer service, honest work ethic, and basic computer proficiency in a gym environment with opportunities for advancement.

Qualifications

• Honesty and strong work ethic.
• Excellent customer service skills.
• Basic computer proficiency and data entry.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Handle front desk tasks: answer phones, take info calls and tours, assist with sign-ups and updates.
• Facilitate member services questions and forward to leadership as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Honesty

Job description

Planet Fitness - PF Baseline Fitness in Cedar Rapids, IA is seeking a Customer Service Representative to deliver exceptional member experiences and support new member sign-ups. You will greet guests, handle front desk duties, answer inquiries, and assist with tours and account updates.

The role emphasizes strong customer service, honest work ethic, and basic computer proficiency in a gym environment with opportunities for advancement.