Member Experience & Sales Associate - Free Membership

ComForCare Home Care (Raleigh, NC); Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Membership for self and one or a,

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Advanced opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Cedar Rapids seeks a Customer Service Representative to provide a superior member experience by greeting guests, handling front desk tasks, answering questions, and guiding tours. The role focuses on delivering excellent service to members, prospective members, and guests at the club.

You will assist with member sign-ups, cancellations, account updates, and resolving basic service issues while maintaining a clean and welcoming environment for all visitors.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Cedar Rapids seeks a Customer Service Representative to provide a superior member experience by greeting guests, handling front desk tasks, answering questions, and guiding tours. The role focuses on delivering excellent service to members, prospective members, and guests at the club.

You will assist with member sign-ups, cancellations, account updates, and resolving basic service issues while maintaining a clean and welcoming environment for all visitors.