Night Member Services Specialist

Planet Fitness - PF Baseline Fitness; Dubuque (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Opportunity for advancement

Employee discounts

Flexible schedule

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one…

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and deliver a superior member experience. The role focuses on new member sales and delivering exceptional customer service to members, prospective members, and guests.

Responsibilities include front desk tasks, answering calls, giving tours, assisting with sign-ups and cancellations, and maintaining a clean facility. This role reports to the Club Manager and supports daily club operations.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and deliver a superior member experience. The role focuses on new member sales and delivering exceptional customer service to members, prospective members, and guests.

Responsibilities include front desk tasks, answering calls, giving tours, assisting with sign-ups and cancellations, and maintaining a clean facility. This role reports to the Club Manager and supports daily club operations.