Front Desk & Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Camanche (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Critical Illness Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness PF Baseline Fitness in Iowa is seeking a Customer Service Representative to greet members, answer questions, and provide a superior member experience at the front desk. The role includes processing sign-ups, tours, and managing member accounts.

You will handle tours, sign-ups and check-ins, while maintaining a clean, welcoming club environment and delivering excellent service to guests and members.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Answer front desk calls and assist questions or concerns.
• Take information calls and tours; assist with member sign-ups and cancellations.
• Help with member check-ins, BCM amenity usage, and updating accounts.

Skills

Strong customer service

Communication

Listening

Education

High school diploma

Tools

Basic computer proficiency

Job description

Planet Fitness PF Baseline Fitness in Iowa is seeking a Customer Service Representative to greet members, answer questions, and provide a superior member experience at the front desk. The role includes processing sign-ups, tours, and managing member accounts.

You will handle tours, sign-ups and check-ins, while maintaining a clean, welcoming club environment and delivering excellent service to guests and members.