Night Member Concierge & New Member Sales

Baseline Fitness; Lakeville (MN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Support

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will welcome guests, present memberships, and help build a welcoming club atmosphere.

You'll handle front desk tasks, answer questions by phone, schedule tours, assist with sign-ups and cancellations, manage member accounts, and escalate issues to the Club Manager when needed.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations and updating member accounts.
• Facilitate member services issues and forward to Club Manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Phone handling

Basic computer skills

Job description

Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will welcome guests, present memberships, and help build a welcoming club atmosphere.

You'll handle front desk tasks, answer questions by phone, schedule tours, assist with sign-ups and cancellations, manage member accounts, and escalate issues to the Club Manager when needed.