Member Services & Sales Associate

Baseline Fitness; Roseville (MN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one plus

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Baseline Fitness is seeking a Customer Service Representative to welcome potential members and provide exceptional service at the front desk. You will handle inquiries, process tours, and help members with sign-ups, check-ins, or cancellations to create a positive club experience.

The role emphasizes strong customer service, effective communication, and teamwork to support a busy fitness club environment and member satisfaction.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks including answering phones and assisting with questions.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Forward member services issues to the Club Manager or lead as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Baseline Fitness is seeking a Customer Service Representative to welcome potential members and provide exceptional service at the front desk. You will handle inquiries, process tours, and help members with sign-ups, check-ins, or cancellations to create a positive club experience.

The role emphasizes strong customer service, effective communication, and teamwork to support a busy fitness club environment and member satisfaction.