Night Member Concierge & Sales

Planet Fitness - PF Baseline Fitness; Denver (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Denver is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role involves greeting potential members, handling front desk tasks, answering phone calls, taking tours, assisting with sign-ups and tours, and helping with member check-ins and updates while maintaining a clean, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls to assist with questions or concerns; Taking info calls and tours; Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Basic computer literacy

Honesty and integrity

Job description

Planet Fitness - PF Baseline Fitness in Denver is seeking a Customer Service Representative to drive new member sales and create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role involves greeting potential members, handling front desk tasks, answering phone calls, taking tours, assisting with sign-ups and tours, and helping with member check-ins and updates while maintaining a clean, welcoming club environment.