Night iSOC Coordinator: Real-Time Security Dispatch

Interface Systems, LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Day 1 benefits

Vacation time (3 weeks)

Sick time (10 days)

Referral bonus

Training provided

Shift differential

Job summary

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator in St. Louis for a 10pm–8:30am shift. The role focuses on real-time alarm verification, video monitoring, and live interaction with monitored sites to prevent security breaches.

Responsibilities include remote checks, two-way audio communication, incident escalation, and detailed reporting. Competitive benefits begin on day one, with shift differentials and bonuses based on performance.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service, call center, dispatch or security preferred.
• Ability to communicate clearly and professionally in high-pressure situations.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Conduct virtual security escorts during opening/closing or on customer request.
• Communicate with customers using two-way audio/video surveillance technology.
• Answer inbound calls to resolve security inquiries and escalate when needed.
• Maintain accurate records in the system of record and document interactions.
• Monitor and verify alarm signals, perform video verification, and notify appropriate personnel.
• Provide life safety support with timely dispatch to emergency services.
• Assist in arming/disarming alarms and basic alarm troubleshooting.
• Manage live audio interactions during incidents and de-escalate as required.
• Generate reports on alarm responses and life safety interventions.

Skills

Customer service

Dispatch

Alarm monitoring

Communication

Education

High school diploma or GED

Job description

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator in St. Louis for a 10pm–8:30am shift. The role focuses on real-time alarm verification, video monitoring, and live interaction with monitored sites to prevent security breaches.

Responsibilities include remote checks, two-way audio communication, incident escalation, and detailed reporting. Competitive benefits begin on day one, with shift differentials and bonuses based on performance.