Night-Shift iSOC Coordinator — Real-Time Security Dispatcher

Interface Systems, LLC; St. Louis (MO); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits on Day 1

Vacation & sick time

Referral bonuses

Training provided

Job summary

Interface Systems, LLC in St. Louis seeks a Level 3 iSOC Coordinator to manage real-time security events from the office. You’ll handle live audio interactions, verify alarms, and coordinate with customers and emergency services to prevent breaches.

The role emphasizes quick decision-making, clear communication, and escalation as you advance through Level 1–3 responsibilities. Shifts 7:00pm–5:30am CST, with 8–10 hour options and solid benefits.

Qualifications

• High school diploma or GED required
• Two years experience in customer service, dispatch, call center, or security preferred
• Excellent communication and interpersonal skills
• Ability to remain calm in high pressure situations
• Proficient with Microsoft Office

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customers using two-way audio/video systems.
• Manage incident response and escalation per instructions.
• Document interactions and maintain system records.
• Assist in alarm verification and life safety interventions.

Skills

Communication

Active listening

Customer service

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems, LLC in St. Louis seeks a Level 3 iSOC Coordinator to manage real-time security events from the office. You’ll handle live audio interactions, verify alarms, and coordinate with customers and emergency services to prevent breaches.

The role emphasizes quick decision-making, clear communication, and escalation as you advance through Level 1–3 responsibilities. Shifts 7:00pm–5:30am CST, with 8–10 hour options and solid benefits.