Evening iSOC Coordinator: Real-Time Alarm Dispatch

Interface Systems, LLC; St. Louis (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped employee referral bonuses

Training provided

Job summary

Interface Systems is hiring a Level 3 iSOC Coordinator in St. Louis, MO to manage real-time security events, alarms, and live audio/video interactions with monitored sites.

The role requires quick decision-making, strong communication, and experience with alarm verification, video monitoring, and incident response. Starting pay is $22 per hour with differential for evenings, nights, and weekends; full benefits begin on Day 1.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, dispatch, call center, or security roles.
• Strong communication and interpersonal skills; proficient with Microsoft Office.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customers using two-way audio/video systems.
• Monitor alarms, verify signals, and relay information to emergency services when needed.
• Arbitrate incidents with calm, authoritative communication and de-escalation when required.
• Document interactions and generate incident reports.

Skills

Customer service

Call center

Dispatch

Security knowledge

Communication

Active listening

MS Office

Education

High school diploma or GED

Job description

Interface Systems is hiring a Level 3 iSOC Coordinator in St. Louis, MO to manage real-time security events, alarms, and live audio/video interactions with monitored sites.

The role requires quick decision-making, strong communication, and experience with alarm verification, video monitoring, and incident response. Starting pay is $22 per hour with differential for evenings, nights, and weekends; full benefits begin on Day 1.