Night iSOC Coordinator: Real-Time Security Dispatch

Interface Systems, LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Performance bonus up to $1,000/mo

Attendance bonus up to $250/mo

Job summary

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator for the on-site Security Operations Center in St. Louis. You will manage live audio interactions, verify alarms, and coordinate with customers and emergency services during security incidents.

Starting pay is $22.00 per hour, with differential for evenings, nights, and weekends. The role requires flexibility to work a schedule that includes weekends and holidays and offers full benefits from day one.

Qualifications

• The role requires a high school diploma or GED.
• Two years of experience in customer service, dispatch, call center, or security is preferred.
• Excellent communication and interpersonal skills with a calm demeanor under pressure.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with sites using two-way audio/video systems and de-escalate as needed.
• Answer inbound calls to resolve, escalate, or support security inquiries.
• Maintain accurate system records and documentation.
• Monitor and verify alarm signals, and conduct video verification of incidents.
• Notify appropriate individuals and emergency services when required.
• Provide life safety dispatch and basic alarm arming/disarming support.
• Document interactions and generate incident reports.

Skills

Customer service

Communication

Active listening

Calm under pressure

MS Office

Education

High school diploma or GED

Tools

Video surveillance software

Two-way audio systems

Job description

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator for the on-site Security Operations Center in St. Louis. You will manage live audio interactions, verify alarms, and coordinate with customers and emergency services during security incidents.

Starting pay is $22.00 per hour, with differential for evenings, nights, and weekends. The role requires flexibility to work a schedule that includes weekends and holidays and offers full benefits from day one.