Evening iSOC Dispatcher — Real-Time Alarm & Security

Interface Systems, LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on day 1

3 weeks vacation + 10 days sick

Uncapped referral bonuses

Training provided

Job summary

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator in St. Louis, MO for an on-site security dispatch role. The position requires working a 2:30PM–12:00AM schedule with weekend/holiday coverage and offers full benefits from day one.

The role includes alarm verification, video monitoring, live audio interaction with monitored sites, and rapid decision-making to de-escalate incidents. Training is provided and starting pay is $22.00 per hour.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Answer inbound calls to resolve security and system inquiries.
• Monitor, verify and respond to alarm signals; place calls to verify validity.
• Provide life safety support with clear dispatch communications to emergency personnel.
• Generate incident reports and maintain documentation.

Skills

Communication skills

Active listening

Customer service

Calm under pressure

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator in St. Louis, MO for an on-site security dispatch role. The position requires working a 2:30PM–12:00AM schedule with weekend/holiday coverage and offers full benefits from day one.

The role includes alarm verification, video monitoring, live audio interaction with monitored sites, and rapid decision-making to de-escalate incidents. Training is provided and starting pay is $22.00 per hour.