Night iSOC Coordinator: Real-Time Security Dispatch

Interface Systems, LLC; St. Louis (MO); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Benefits from Day 1

Vacation time: 3 weeks

Sick time: 10 days

Performance bonus up to $1,000 monthly

Attendance bonus up to $250/month

New hire bonus $500

Zusammenfassung

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator in St. Louis for overnight coverage. You will manage live audio interactions, verify alarms, de-escalate incidents, and coordinate with emergency services.

The role requires strong communication and decision-making under pressure. Responsibilities include monitoring cameras and alarms, performing remote security checks, and providing timely, accurate dispatch information to customers and personnel.

Qualifikationen

• High school diploma or GED required.
• Two years of experience in customer service, dispatch, or security preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm and professional in high-pressure situations.

Aufgaben

• Perform remote security checks/virtual tours of customer locations and observe for vulnerabilities or incidents.
• Conduct virtual security escorts for customers during opening/closing and at customer requests.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Answer inbound calls to resolve, escalate or support security and system inquiries.
• Monitor, verify and respond to alarm signals; place outbound calls to verify alarms.
• Provide life safety support by ensuring clear dispatch and alarm communications to emergency personnel.
• Document interactions and ensure proper follow-up; generate detailed alarm response reports.

Kenntnisse

Customer service

Dispatch

Security operations

Communication

Tools

Microsoft Office

Jobbeschreibung

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator in St. Louis for overnight coverage. You will manage live audio interactions, verify alarms, de-escalate incidents, and coordinate with emergency services.

The role requires strong communication and decision-making under pressure. Responsibilities include monitoring cameras and alarms, performing remote security checks, and providing timely, accurate dispatch information to customers and personnel.