Night Guest Attendant — Overnight Front Desk & Safety

Hotel Management and Consulting, Inc.; Yuma (AZ); On-site; USD 42,981,000 - 57,308,000; Full time

Benefits offered by this job

DailyPay Access

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee Assistance Program

Career growth opportunities

Job summary

Hotel Management and Consulting, Inc. seeks a positive, professional Night Guest Attendant to be the face of our property and the first point of contact for guests. This overnight, independent role prioritizes delivering excellent customer service during late hours.

The position includes property inspections, guest check-ins/outs after-hours, laundry duties, cleaning and maintenance, and adherence to emergency procedures to keep guests safe and comfortable throughout the night.

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Property Inspections: Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Guest Services: Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing any guest needs or concerns.
• Laundry Duties: Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property. Perform room preps for any rooms that housekeeping was unable to clear during day shift.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Skills

Customer service

Communication

Organizational skills

Time management

Problem-solving

Schedule flexibility

Tools

Computer basics

Job description

Hotel Management and Consulting, Inc. seeks a positive, professional Night Guest Attendant to be the face of our property and the first point of contact for guests. This overnight, independent role prioritizes delivering excellent customer service during late hours.

The position includes property inspections, guest check-ins/outs after-hours, laundry duties, cleaning and maintenance, and adherence to emergency procedures to keep guests safe and comfortable throughout the night.