Night Front Desk & Travel Concierge

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Grand Canyon University is seeking a GCU Hotel, Travel & Event Scheduling Associate to assist with front desk arrivals/departures and to book visitor travel for Discover GCU events. You will monitor flights and ensure guest satisfaction.

This role requires at least one year in customer service or hospitality, a professional appearance, and the ability to work independently with a flexible schedule including overnights, weekends, and holidays.

Qualifications

• Minimum one year experience in customer service or hospitality.
• Must be fluent in English; read and write fluently.
• Must be able to have flexible schedule including nights, weekends and holidays.
• Professional image through appearance and dress.
• Able to work independently with little supervision.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Strong attention to detail to ensure room cleanliness standards are met.
• Learn and follow all safety, emergency and accident prevention procedures.

Responsibilities

• Assist with front desk overnight shifts from 11pm to 7am as needed.
• Assist with booking Discover GCU guest travel and flights based on event parameters.
• Monitor flight changes affecting visitor itineraries.
• Greets guests and responds to concerns, following up to ensure satisfaction.
• Manage room inventory and check-in/out procedures.
• Suggest dining and activity options to guests.
• Coordinate shuttle service for guests with luggage.
• Provide needed support to GCU Hotel departments and teammates.

Skills

Customer service

Hospitality

English fluency

Flexible schedule

Independence

Communication

Education

Enrolled as full-time student

GPA requirement

Job description

Grand Canyon University is seeking a GCU Hotel, Travel & Event Scheduling Associate to assist with front desk arrivals/departures and to book visitor travel for Discover GCU events. You will monitor flights and ensure guest satisfaction.

This role requires at least one year in customer service or hospitality, a professional appearance, and the ability to work independently with a flexible schedule including overnights, weekends, and holidays.