Discover GCU — GCU Hotel, Travel & Events Associate (NFWS)

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Grand Canyon University is seeking a GCU Hotel, Travel & Event Scheduling Associate to assist with front desk arrivals/departures and to book visitor travel for Discover GCU events. You will monitor flights and ensure guest satisfaction.

This role requires at least one year in customer service or hospitality, a professional appearance, and the ability to work independently with a flexible schedule including overnights, weekends, and holidays.

Qualifications

• Minimum one year experience in customer service or hospitality.
• Must be fluent in English; read and write fluently.
• Must be able to have flexible schedule including nights, weekends and holidays.
• Professional image through appearance and dress.
• Able to work independently with little supervision.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Strong attention to detail to ensure room cleanliness standards are met.
• Learn and follow all safety, emergency and accident prevention procedures.

Responsibilities

• Assist with front desk overnight shifts from 11pm to 7am as needed.
• Assist with booking Discover GCU guest travel and flights based on event parameters.
• Monitor flight changes affecting visitor itineraries.
• Greets guests and responds to concerns, following up to ensure satisfaction.
• Manage room inventory and check-in/out procedures.
• Suggest dining and activity options to guests.
• Coordinate shuttle service for guests with luggage.
• Provide needed support to GCU Hotel departments and teammates.

Skills

Customer service

Hospitality

English fluency

Flexible schedule

Independence

Communication

Education

Enrolled as full-time student

GPA requirement

Job description

Position Summary/Purpose

The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors

Position Summary/Purpose

The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors

Primary Responsibilities/Accountabilities/Essential Functions

ESSENTIAL DUTIES and RESPONSIBILITIES:

Include, But Are Not Limited To, The Following

• Must be available to work the hotel front desk overnight shifts from 11pm – 7am occasionally
• Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters
• Assist with monitoring flights for changes that could affect the visitor itinerary
• Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction
• Manage room inventory and determine rooms for incoming guests
• Manage check in/out procedures
• Assist guests with dining and activity recommendations
• Coordinate shuttle service for guests with attendance luggage
• Assist guests with general inquiriesProvide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience

Equipment Used

• None

Qualifications

• Local students available to work during breaks strongly preferred.
• A minimum of one year experience in customer service or hospitality industry.
• Always provides a professional image through appearance and dress.
• Able to work well independently with little supervision.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Strong attention to detail to ensure room cleanliness standards are met.
• Ability to learn and follow all safety, emergency and accident prevention procedures.
• Must be fluent in English, ability to read and write.
• Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.

Experience/Education

Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate

Minimum Wage

Anticipated End Date: June 30, 2027