Discover GCU — GCU Hotel, Travel & Events Associate (NFWS)

Grand Canyon University Inc.; Phoenix (AZ); In loco; USD 17.000 - 21.000; Part-time

Descrizione del lavoro

Grand Canyon University is seeking a part-time Discover GCU Hotel, Travel & Events Scheduling Associate in Phoenix, AZ. You will assist with front desk arrivals/departures, booking guest travel and monitoring flights to support Discover GCU events.

The role requires customer service experience, fluency in English, flexible nights/weekends/holidays, and a student status with GPA requirements. Training provided and you may work nights in a fast-paced hospitality environment.

Competenze

• Minimum of one year experience in customer service or hospitality industry.
• Must be fluent in English, able to read and write.

Mansioni

• Work the hotel front desk overnight shifts from 11pm to 7am as needed.
• Assist with booking Discover GCU guest arrivals and departures and monitor flight times.
• Greet guests, address concerns, and follow up to ensure satisfaction.
• Manage room inventory and check-in/check-out procedures.
• Help guests with dining and activity recommendations and coordinate shuttle service.
• Provide support to GCU Hotel departments and teammates to ensure an exceptional stay.
• Assist with general inquiries.

Descrizione del lavoro

## Discover GCU — GCU Hotel, Travel & Events Associate (NFWS)Apply: AZ Phoenix: Part time: Posted 2 Days Ago: R000068785**Position Summary/Purpose:**The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors**Primary Responsibilities/Accountabilities/Essential Functions:****ESSENTIAL DUTIES and RESPONSIBILITIES:** Include, but are not limited to, the following:* Must be available to work the hotel front desk overnight shifts from 11pm – 7am occasionally* Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters* Assist with monitoring flights for changes that could affect the visitor itinerary* Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction* Manage room inventory and determine rooms for incoming guests* Manage check in/out procedures* Assist guests with dining and activity recommendations* Coordinate shuttle service for guests with attendance luggage* Assist guests with general inquiries* Provide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience**Equipment Used:*** None**Qualifications:*** *Local students available to work during breaks strongly preferred.** A minimum of one year experience in customer service or hospitality industry.* Always provides a professional image through appearance and dress.* Able to work well independently with little supervision.* Promote positive relationships in communication and cooperation with all coworkers and guests.* Strong attention to detail to ensure room cleanliness standards are met.* Ability to learn and follow all safety, emergency and accident prevention procedures.* Must be fluent in English, ability to read and write.* Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.**Experience/Education:**Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:* Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.* Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.* Maintain good financial and academic (SAP) standing with the University.*You may be subject to termination if you fall below the minimum requirements.***Pay Rate**: Minimum Wage Anticipated End Date: June 30, 2027