Member Services Associate — Flexible Schedule & Perks

Baseline Fitness; Fargo (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Free Membership

Advancement Opportunities

Training & development

Flexible schedule

Employee discounts

Wellness resources

Job summary

Planet Fitness in Fargo, ND is seeking a Customer Service Representative to greet members and ensure a positive experience at the front desk. You will handle member sign-ups, inquiries, tours, and provide friendly, efficient service while helping maintain a clean, welcoming club environment and supporting club operations.

You will contribute to new member sales and create a superior member experience by providing a high level of customer service to members, prospective members, and guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answering calls, taking information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member information.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness in Fargo, ND is seeking a Customer Service Representative to greet members and ensure a positive experience at the front desk. You will handle member sign-ups, inquiries, tours, and provide friendly, efficient service while helping maintain a clean, welcoming club environment and supporting club operations.

You will contribute to new member sales and create a superior member experience by providing a high level of customer service to members, prospective members, and guests.