Night Front Desk & Member Services Associate

Planet Fitness; Woodbury (MN); On-site; USD 18,000 - 26,000; Full time

Job summary

Planet Fitness in Woodbury, MN is seeking a friendly front desk associate for a flexible shift involving night hours. You will greet members, assist with sign-ups, conduct tours, and support account changes, delivering a welcoming experience.

The role requires strong customer service, communication, and basic computer skills; you will also help with maintaining club cleanliness and handling routine member inquiries.

Qualifications

• Customer service-oriented with a focus on exceeding member expectations.
• Active listening and clear communication with members and coworkers.
• Strong problem-solving skills and ability to resolve issues quickly.
• Diplomacy and tact in all interactions with members and staff.
• Basic computer skills and ability to navigate member systems.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks: check-ins, sign-ups, tours, and account changes as needed.
• Facilitate member services issues and forward to Club Manager/Assistant manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness in Woodbury, MN is seeking a friendly front desk associate for a flexible shift involving night hours. You will greet members, assist with sign-ups, conduct tours, and support account changes, delivering a welcoming experience.

The role requires strong customer service, communication, and basic computer skills; you will also help with maintaining club cleanliness and handling routine member inquiries.