Night Front Desk & Member Services Associate

Planet Fitness; Moline (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

Planet Fitness in East Moline, IL is hiring for a Front Desk Guest Services position. Responsible for new member sales and a positive member experience, with a night shift. Greet and assist potential members, check in existing members, and conduct tours while maintaining a clean club environment.

Role emphasizes strong customer service, basic computer skills, and the ability to handle member issues and inquiries, with a focus on a welcoming fitness club experience.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk related tasks, info calls, checking members in, signing up new members, taking potential members on tours.
• Facilitate member services issues and questions and forward to Club Manager/Assistant manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Computer skills

Job description

Planet Fitness in East Moline, IL is hiring for a Front Desk Guest Services position. Responsible for new member sales and a positive member experience, with a night shift. Greet and assist potential members, check in existing members, and conduct tours while maintaining a clean club environment.

Role emphasizes strong customer service, basic computer skills, and the ability to handle member issues and inquiries, with a focus on a welcoming fitness club experience.