Night Front Desk & Member Experience Pro

Planet Fitness - Baseline Fitness; Davenport (IA); On-site; USD 15,000 - 18,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Davenport, IA is hiring for a Customer Service Associate. This role combines new member sales with delivering a positive member experience during night shifts.

You will greet guests, manage front desk tasks, sign up new members, conduct tours, and address member questions by routing them to the Club Manager when needed. It requires sturdy customer service and basic computer skills, with physical duties like standing most of the shift.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks, info calls, check members in, sign up new members, provide tours, and update member accounts as needed.
• Facilitate member services issues and forward to Club Manager/Assistant Manager as needed.
• Maintain the neatness/cleanliness of the club.

Skills

Customer service

Computer literacy

Job description

Planet Fitness - Baseline Fitness in Davenport, IA is hiring for a Customer Service Associate. This role combines new member sales with delivering a positive member experience during night shifts.

You will greet guests, manage front desk tasks, sign up new members, conduct tours, and address member questions by routing them to the Club Manager when needed. It requires sturdy customer service and basic computer skills, with physical duties like standing most of the shift.