Night Front Desk & Member Experience Specialist

Baseline Fitness; Pelham (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Employee discounts

Flexible schedule

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness is seeking a Customer Service Representative to greet members, drive new member sales, and deliver a superior front-desk experience.

You will handle inquiries, check-ins, sign-ups, and schedule tours while upholding the Judgement Free Zone and a welcoming atmosphere across the club. This role emphasizes teamwork, reliability, and a positive attitude to help members achieve their fitness goals. Flexibility with hours and a friendly, professional demeanor are essential to success.

Qualifications

• Customer service experience preferred and a friendly, professional demeanor.
• Strong communication and listening skills.
• Basic computer proficiency and willingness to learn.

Responsibilities

• Greet and assist prospective members to create a positive first impression.
• Answer calls and tours, schedule visits, and assist with sign-ups.
• Assist with member check-ins, cancellations, and account updates.
• Maintain club cleanliness and front desk organization.

Skills

Customer service

Strong communication

Basic computer proficiency

Job description

Planet Fitness is seeking a Customer Service Representative to greet members, drive new member sales, and deliver a superior front-desk experience.

You will handle inquiries, check-ins, sign-ups, and schedule tours while upholding the Judgement Free Zone and a welcoming atmosphere across the club. This role emphasizes teamwork, reliability, and a positive attitude to help members achieve their fitness goals. Flexibility with hours and a friendly, professional demeanor are essential to success.