Member Experience & Front Desk Specialist

Planet Fitness; Dubuque (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Health, Dental and Vision Insurance

Short Term Disability Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Dubuque is seeking a Customer Service Representative to greet members, process sign-ups, tours, and answer questions at the front desk, delivering a friendly, high-energy member experience.

The role involves assisting with member check-ins, updating accounts, handling inquiries, and coordinating with the Club Manager on issues, while maintaining clean, welcoming facilities and supporting team members.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members at the front desk to provide a great customer experience.
• Handle front desk tasks including answering phones, taking info calls and tours, and assisting with sign-ups, cancellations, and account updates.
• Facilitate member services questions and escalate to the Club Manager or Team Lead as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

Basic computer proficiency

Job description

Planet Fitness in Dubuque is seeking a Customer Service Representative to greet members, process sign-ups, tours, and answer questions at the front desk, delivering a friendly, high-energy member experience.

The role involves assisting with member check-ins, updating accounts, handling inquiries, and coordinating with the Club Manager on issues, while maintaining clean, welcoming facilities and supporting team members.