Night Front Desk & Member Sales Pro

pfcareers; Thibodaux (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free membership

Health, dental, vision

Employee appreciation

Advancement opportunities

HSA

Team support

Job summary

Planet Fitness - PF Baseline Fitness in Thibodaux, Louisiana is seeking a Customer Service Representative to drive new member sales and ensure a superior member experience through responsive service.

The role involves greeting potential members, handling front desk tasks, answering inquiries, tours, assisting with sign-ups and cancellations, and helping with member accounts. You will escalate issues as needed and help maintain a clean, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Handle front desk tasks: answer calls, take information calls and tours, assist with member sign-ups and cancellations.
• Assist in member check-ins and updating member account information.
• Facilitate member services issues by routing to the Club Manager or supervisors as needed.
• Maintain the club's neatness and cleanliness.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness in Thibodaux, Louisiana is seeking a Customer Service Representative to drive new member sales and ensure a superior member experience through responsive service.

The role involves greeting potential members, handling front desk tasks, answering inquiries, tours, assisting with sign-ups and cancellations, and helping with member accounts. You will escalate issues as needed and help maintain a clean, welcoming club environment.